Your System Powers Up Complete
We Respond Fast 2 business days maximum.
97% Right First Time Complete & fully functional on day one.
Performance Guarantee System generates within 10% of projection in Year 1.
3-Month Daily Monitoring
Full Insurance Coverage $20M public liability + $10M professional indemnity.
What your team can do
Solar PV Design
Battery Systems
Electrical Work
Testing & Certification
Customer Handover
Standards Compliance
Before your install
Thorough Review
We go through installation details and
system design with you. Any questions
or concerns are clarified before work
begins.
Schedule Locked
Installation dates are confirmed and
final. We do not reschedule unless
unforeseen circumstances arise—and
we notify you immediately if that
happens.
LEI Ready
We arrange a Licensed Electrical
Inspector (LEI) to be available within 2
business days of completion to obtain
your Certificate of Electrical Safety
(COES).
Your Pre-Installation Checklist
Clear Roof Access
Remove antenna cables, satellite dishes, or loose items.
Clear the Driveway
We need parking for work vehicle and equipment truck.
Confirm Indoor Access
Switchboard and battery locations must be accessible.
Arrange Pets & Kids
Installation is active work. Plan for supervised areas.
Have Documents Ready
We'll need to collect SUNRISE Satisfaction Form, STC Assignment Form, Solar VIC documents on installation day.
Installation Day – What Happens
Site Inspection
Roof & Electrical Work
Testing & Verification
Inverter App Setup
We set up the monitoring app on your device, demonstrate real-time performance tracking, explain maintenance schedules, start-up and
shut-down procedures.
Forms & Documentation
Site Cleanup
Power Interruption
After Installation
Post-Installation Timeline
Within 2 Business Days
Licensed Electrical Inspector (LEI) appointed to conduct testing and obtain Certificate of Electrical Safety (COES).
Within 10 Business Days
COES delivered to us along with panel serial numbers, inverter serial numbers, and installation photos. We submit for STC and grid connection.
First 3 Months
We monitor system performance daily to ensure it’s generating as projected. If anything is unusual, we investigate and remediate immediately at no cost.
Ongoing
We keep complete records of your installation for 7 years. Your system is tracked, monitored, and we proactively reach out if we spot performance issues.
You'll Receive
Certificate of Electrical Safety
COES provided within 10 business
days, signed by Licensed Electrical
Inspector.
Warranty Documentation
Full warranty coverage: 10 years
panels, 10 years battery, 5 years
labour. All documented and explained.
App Access & Guide
Performance monitoring app login,
setup guide, and support contacts for
24/7 assistance.
We Close the Loop
97% Right The First Time
First-Year Performance Guarantee
We don't just install right. We guarantee you generate right.
When Things Aren’t Perfect (3% of the time)
Faulty Component
Switchboard Issue
Configuration Tweak
Everything costs you nothing. All covered under warranty. Return visits always free.
- FAQ's
Before you get a quote
How fast do you respond to enquiries?
We commit to responding within 2 business days. Most enquiries get a response within 24 hours. Speed matters when you're ready to go solar—we don't leave you waiting.
How long will my power be off?
Typically 20-30 minutes. This happens when we switch your switchboard from grid-only to grid-connected mode. We do this at a predetermined time during install day. Fridges, freezers, and heating systems are unaffected.
Do I need to be home during installation?
Yes. You need to be home to grant access, answer questions, and sign off on final testing and app setup. A family member can be present if you prefer.
What if there's a problem during installation?
We solve it on the spot. If testing finds something unexpected, we fix it immediately. If it requires component replacement or a return visit (rare), it's covered under warranty at no cost.
When can I start generating power?
On installation day, after testing. Once we've verified everything works and you've signed off, your system is live. You'll see generation in your monitoring app within minutes.
When do I get my Certificate of Electrical Safety?
Within 10 business days of installation. We appoint a Licensed Electrical Inspector (LEI) within 2 business days to conduct testing. The COES is then provided within 10 business days along with all system documentation.
What's the warranty?
Solar Panels: 10 years (materials & workmanship)
Battery Storage: 10 years (capacity guarantee & materials)
Inverter: 5-10 years (varies by brand)
Labour: 5 years (installation quality). Return visits are always free.
What's NOT covered: Accidental damage, customer-moved equipment, natural disasters (covered by home insurance).
Full Insurance: Every installation backed by Public Liability Insurance ($20M) and Professional Indemnity Insurance ($10M).
What if I need support after installation?
Urgent issues (no power, system won't start): 2-hour response, 24/7.
Non-urgent issues: 24-hour response, business hours.
Return visits: Always free within warranty. Scheduled within 48 hours.
We monitor your system performance month-on-month. If we spot unusual patterns, we reach out proactively.
What standards do you comply with?
All work complies with Australian standards including:
AS/NZS 3000: Wiring Rules (electrical installation)
AS 4777: Grid connection of energy systems via inverters
AS/NZS 5033: Installation of photovoltaic (PV) arrays
AS/NZS 1768: Lightning protection
Work Health & Safety Act 2011 (Vic)
All crew members are inducted for WHS compliance and maintain required Personal Protective Equipment (PPE).
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